Salesforce

  Agentforce Specialist Certification Maintenance (Summer '25) Control Agent Access to Topics and Actions with Filters As of March 2025,   you can now create filters for topics and actions in Agentforce, ensuring agents can access them only when specific conditions are met. Previously, agents had access to all added topics and actions without restriction. Now, agents’ access to topics and actions can be controlled using filter and context variables. Filters help you securely manage agent access to sensitive or conditional workflows. This is especially useful for Service agents on customer channels. Once you’ve configured and customized the Customer Verification topic to align with your security requirements, you can create filters to control access to topics and actions that perform tasks on a user’s behalf. For example, you might unlock a Case Management topic only when the user’s case status is Escalated, or allow an agent to initiate a return only if the user’s order w...