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Maintain Your Agentforce Specialist Certification for Summer ’26 Learning Objectives After completing this unit, you’ll be able to: Describe how Agent Script improves control and governance in Agentforce Builder. Explain how Agentforce Grid supports designing, testing, and managing AI workflows. Identify key metrics and troubleshooting tools in Agentforce Observability. Explain how organizations monitor and improve AI agent performance after deployment. Build More Reliable Agents with New Agentforce Builder The new Agentforce Builder changes how teams build and manage AI agents. Instead of relying only on natural language prompts, builders can now use Agent Script—a structured language that combines deterministic logic with large language model (LLM) reasoning. Deterministic logic follows defined paths and rules, such as conditions and transitions, while LLM reasoning adds flexibility when interpreting and responding to requests. With Agent Script, teams can create more reliable and co...

Platform Administrator Certification Maintenance (Spring ‘26)  Platform Administrator Certification Overview As a Platform Administrator, you deliver the best value when you do the following. Automate administrative tasks using AI-driven and declarative tools. Simplify user experiences by reducing custom development and friction. Customize interfaces and flows to meet the needs of different audiences. Monitor and manage org health, automation performance, and data effectively . In this badge, you review key updates you need to know for Platform Administrator Spring ’26 to keep your certification current and your skills sharp. Streamline Administrative Tasks with Setup with Agentforce (Beta) Administrative work often requires jumping between Setup pages, documentation, and metadata views. Setup with Agentforce reduces this friction by allowing admins to chat directly with an AI-powered agent to ask questions, issue commands, and troubleshoot issues—without needing to go back and for...