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Salesforce Certifications (Spring '20)

Administrator Certification Maintenance (Spring 20)

1. Custom Button is the feature an admin should configure to allow users to create a new record with prepopulated values.

2. Sales reps need to share the task workload with other sales reps. Task Queue is the feature an admin should recommend for this requirement.

3. Service reps are experiencing low performance on Lightning page loading. Review tips the lightning app Builder is the place where an admin should review suggestions that address this issue.

4. An admin is providing a sandbox for service reps to train on the service console. Data Mask package an admin should use to obstruct sensitive data when creating the sandbox.

5. Merged Cases related list are merged cases accessed when Case Merge settings are enabled with “Keep duplicate cases after merging” selected.

6. Clone with Related action is the feature an admin should enable to allow users to duplicate a campaign with all its member statuses?

Get Hands-On with Group Permission Sets.

Quick find box ==> permission set ==>New ==>Label:Case Read Only ==> Save
App==>click on Object Settings==>click on Cases==>Edit==>ObjectPermissions:check Readonly
Field Permissions: Account Name,Case Reason,Description ==> ckeck readonly

Quick find box ==> permission set ==> New ==> Label:Manage Leads--Save
App=>click on Object Settings=>click on Leads=> Edit ==>ObjectPermissions:check Edit ==> save
Apps ==>App Permissions ==>Edit ==>sales ==>Convert leads,Transfer leads ==>Save

Quick find box ==> Permission Set Groups ==>New Permisson Set Group ==>Sales Ops
click on Permission Sets in Group ==> Add Permission Set ==>Case Read Only,Manage Leads ==>add ==>done


  1. I cant see the Permission Set Groups under Administrator profile. What I am missing?

    1. You need to create permission set.

    2. This comment has been removed by the author.

    3. This comment has been removed by the author.

    4. This article helped me. Thank you

    5. This comment has been removed by the author.

    6. This comment has been removed by the author.


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