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Chaper - 0 Get start with Customer relationship management (CRM)

 Customer relationship management (CRM) In our day to day work we might come across a term called Customer relationship management or CRM, some might be thing what is CRM, How it works, How it can boost your business and so on.. Actually if you start thinking about something it will never ends and that's how human mind works. I'll be describing everything regarding CRM and will provide some best in class CRM suggestions. What is CRM? CRM is a technology for managing all your company's relationships and interactions with customers and potential customers. Goal of CRM: Improve business relationships Stay connected to customers Manage customer relationships Customer lifecycle 360 view Streamline processes Improve profitability What does a CRM system do? On very high level and for your understanding I'll list down few CRM capabilities but CRM can do more than these  Helps you find new customers Organizing customer and prospect information Collecting a customer's website

Object/Action name present in Org with Queryable/Retrieveable/Searchable and many more Status in Query

We always want to know what are the objects present in salesforce so we can utilize any existing if needed or to understand the structure more. Here are few ways which help you to do that. Basic Code to get all object without any query: Schema.DescribeSObjectResult objResult = o.getDescribe();             String obj = objResult.getName();                 System.Debug(objResult.getName()); Basic code to get Object record count, don't run for all object you might get exception of 101 SOQL. Try to run this in a loop of first 100 then 100-200 and more based on need. {             Schema.DescribeSObjectResult objResult = o.getDescribe();             String obj = objResult.getName();             Integer count = 0;             q = 'SELECT Count() FROM ' + obj;             try{                 count = Database.countQuery(q);             }catch(Exception e){                 continue;             }             mapdata.put(objResult.getName(),count);             System.Debug(objResult

Platform Developer I Certification Maintenance (Winter '22)

 As we know Salesforce always add new features and based on that there are releases. This maintenance is all about Custom Metadata Type in apex. You no longer need to write a Salesforce Object Query Language (SOQL) to access custom metadata records in Apex. How: Use the new Apex getAll(), getInstance(recordId), getInstance(qualifiedApiName), or getInstance(developerName) methods to retrieve custom metadata type records.  Descriptions: getAll() Returns a map containing custom metadata records for the specific custom metadata type. The map's keys are the IDs (as String) of the records and the map's values are the record sObjects. getInstance(recordId) Returns a single custom metadata type record sObject for a specified record ID. getInstance(developerName) Returns a single custom metadata type record sObject for a specified developerName field of the custom metadata type object. getInstance(qualifiedApiName) Returns a single custom metadata type record sObject for a qualified AP

Exception: SObject row does not allow errors

There is a lot of things which salesforce do Out Of Box(OOB) but we do code some time, Sometimes triggers are used and some time we do use helper class. While dealing with apex code we do see some exceptions so today we will discuss about a specific error which is System.FinalException: SObject row does not allow errors. When: While using addError method with retrieved record from database. Example: List<Account> accList = [SELECT Id,Name                               FROM Account                               WHERE Id IN :Trigger.old];//Retrived data from Database     for(Account acc : accList){          if(acc.Name == 'Non Working Code'){              acc.addError('Exception:System.FinalException: SObject row does not allow');//will through exception          }       } Solution: for(Account acc : Trigger.new){         if(acc.Name == 'Working Code'){             acc.addError('This add error working fine.');         }     }

Enable and use Standard Salesforce Survey

Enable Surveys To enable survey we need to do some prerequisite:  Create a community (Use suitable Template) Provide access to Guest user Profile Follow the steps: 1. From Setup, enter Survey in the Quick Find box, then select Survey Settings. 2. Check which Experience Cloud site is selected as the default site to create public survey invitations. 3. Enter Sites in the Quick Find box, then select All Sites. 4. Open Experience Builder of the default site. 5. From Experience Builder, click Settings icon, and select General. 6. Click the profile name under Guest User Profile. Click Edit. OBJECT PERMISSIONS Survey Read Survey Invitations Read Survey Responses Read AND Create Provide access to create Survey: Enable Users with a Custom Profile to Create and Send Surveys OBJECT PERMISSIONS Surveys Read, Create, Edit, AND Delete Survey Invitations           Read, Create, Edit, AND Delete Survey Responses           Read, Create, Edit, AND Delete Sur

Platform Developer I Certification Maintenance (Winter '21)

1. How can a suspended event be resumed where it left off, to avoid missing any events that were published during the suspension? A. Refresh the event. B. Resume the event. C. Resume the event from New. D. Resume the event from Tip. 2. Which statement is true regarding events configured with the Publish Immediately behavior? A. Publish Immediately events count toward the Apex DML statement limit. B. EventBus.publish() returns how many platform events are configured to Publish Immediately. C. The events are published and do not depend on the successful completion of the transaction. D. Events published immediately prevent Apex callouts from being performed after publishing. 3. What is the minimum code coverage requirement in order to promote and release an unlocked package? A. 70% B. 75% C. 85% D. 90% 4. When using WITH SECURITY_ENFORCED in a SELECT clause, what happens if a field referenced in the clause is inaccessible to the user? A. The query succeeds, but no data is returned. B. Th

Know More About Person Account (B2C Account)

 Enable Person Accounts 1. Make sure you meet the following prerequisites. The account object has at least one record type. User profiles that have read permission on accounts have read permission on contacts. The organization-wide default sharing is set so that either Contact is Controlled by Parent or both Account and Contact are Private. 2. From Setup, enter Account Settings in the Quick Find box, and then select Allow Customer Support to enable Person Accounts. Salesforce will verify your org meets the prerequisites, then send you an email with additional information. If you don’t see a message verifying you meet the prerequisites, go back to first step. 3. Contact Salesforce Customer Support by logging a case to enable Person Accounts. Refer to the email we sent about what to include in the case. 4. After Person Accounts is enabled, a person account record type is created. You can create additional record types for person account if needed. 5. Assign the person account record type

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